1 reviews | Active since Jun 2011
DEFY stove glass explodes and makro takes no accountability
Good Day
We purchased a defy stove in-store (Ottery, Makro) in November 2023.
On 1 January 2024 whilst cooking the glass exploded. Needless to say we are in shock and dismay.
We also have always had a Defy stove through the years, and decided this year to get a new stove and the extractor.
We are still in shock as the bursting of the glass sounded like an explosion. Luckily my mom was standing at the sink when it occurred. We were using the stove top plate to cook eggs so the oven door was closed and it was the inside of the oven's glass that exploded, you can see from the way the glass shattered too that it was spontaneous and not through anyone manhandling the door or dropping anything on it . the Social media team says we are negligent and then the call center calls to say the service team will be in contact. We have left the stove as is and will not consult with an independent electrician at all because we are aware this will affect the guarantee etc. However we are sitting with no way to cook food and have to use our gas stove and the stove is standing open with the glass everywhere. It is not only inconvenient and unsafe but now we have to wait 2-5 business days too for someone to come and check it out. This is how makro treats its customers. Happy new year to us I guess.
The above is a generic reply. I reached out to 10 other people who have left reviews and they also confirmed they get a private reply and we compared the replies, all COPIED AND PASTED.
Secondly, your social media team immediately dismisses my concerns, then Makro customer care calls and says they will dispatch a technician (it is now 4 days and no one has called or turned up) then Defy customer care does the same thing says we will get technical assistance and nothing.
the glass shattered on the inside.
the evidence is there that MAKRO SOLD ME A FAULTY UNIT. ANYONE WITH EYES CAN SEE WE WERE SOLD A DUD. TO WANT TO POCKET CLOSE TO 4000 RAND AND LEAVE US HANGING IN THE DUST IS A DISGRACE.
The above is a generic reply. I reached out to 10 other people who have left reviews and they also confirmed they get a private reply and we compared the replies, all COPIED AND PASTED.
Secondly, your social media team immediately dismisses my concerns, then Makro customer care calls and says they will dispatch a technician (it is now 4 days and no one has called or turned up) then Defy customer care does the same thing says we will get technical assistance and nothing.
the glass shattered on the inside.
the evidence is there that MAKRO SOLD ME A FAULTY UNIT. ANYONE WITH EYES CAN SEE WE WERE SOLD A DUD. TO WANT TO POCKET CLOSE TO 4000 RAND AND LEAVE US HANGING IN THE DUST IS A DISGRACE.