DEFY SELL BROKEN NEW HOME APPLIANCES! MACRO DONT HONOR THE RETURN POLICY!!!!

Today bought a Defy Top loader from Macro. Took it home and the first Wash, I had issues. within 2 Hours, I returned the Top Loader to Macro, Please Keep in mind that Macro Return Policy states "14 days exchange or refund policy We will refund or exchange most goods if you return them within 14 days of purchase. However, the goods must still be in their original condition and packaging and you may not have used them at all. If you purchased these goods on your own Makro card you don’t even need to provide your original invoice, we will find it for you!"

I was told that the item had been opened, " Yeah Right, how must I use the item in its original package, " Then I was told that Defy needs to come and i nspect the item, and repair it onsite, Lets get something straight! It was broken from the start, Now I have paid for a NEW Item, It is in the Process of being repaired, MEANING IT IS NOT NEW!!!!!!!!!.

If this is the case, then I will ask for the item to be tested before i Purchase it. What has happened to consumer rights.

Oh Calling Defy is a waste of time, they blame the customer for incorrect installation!!!!! No Satisfaction Here.

Service from MACRO IS NUN EN VOID! DEFY JUST SELL BROKEN ITEMS, AND EXPECT THE PUBLIC TO ACCEPT POOR WORKMANSHIP!