KF
Kim F
1 reviews | Active since May 2018
17 Oct 2023, 11:13
DEFY PRODUCTS PACKED UP
Purchased a fridge from Makro and had the run around when my fridge packed up. Finally fridge was collected after a week and handed over to defy. Defy collected my fridge and it’s over 2 weeks now and I’ve had no feedback. I’ve had to call defy and find out what’s going on still no response and no fridge. What happens to me in a case of everything I’ve lost ???
This is so frustrating
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Makro's replyOfficial
17 Oct 2023, 14:03Good day Kim, Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority. Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future. Please be advised that feedback will be provided. Once again, we apologize for the inconvenience caused throughout your journey with us. We hope you find the above in order. Kind regards,Makro Hello Peter Team
Best regards,
Makro's reply17 Oct 2023, 14:03
Official
Good day Kim, Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority. Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future. Please be advised that feedback will be provided. Once again, we apologize for the inconvenience caused throughout your journey with us. We hope you find the above in order. Kind regards,Makro Hello Peter Team
Best regards,