1 reviews | Active since Aug 2015
DEFY ONLINE - THE WORST CUSTOMER SERVICE!!!
I placed an order online on the 23/10/2019, the fridge was delivered to our offices on Friday 25/10/2019, the guys set up the fridge and advised that we should put it on after 2hrs, we turned the fridge on at 4.30pm when we where leaving the office on Friday the 25th of October and when we returned on the Monday we checked and noticed that the fridge has not cooled at all, I have been contacting Makro since 8am on Monday, and had called in every day since, till date(31-10-2019) the fridge has still not been collected from us! We are well within the 7day period for an exchange! The customer service at Makro Cornubia is by far the worst, my order number is MAK***, PLEASE ARRANGE FOR A PICK UP OF THE FRIDGE THAT HAS NEVER WORKED!! AND DELIVER A WORKING FRIDGE.
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the inconvenience this has brought you, we will be in contact with the relevant department to get this matter resolved as soon as possible.
Again, we do apologize for and thank you for allowing us to resolve this for you.
Feedback will be relayed in 48 hours.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the inconvenience this has brought you, we will be in contact with the relevant department to get this matter resolved as soon as possible.
Again, we do apologize for and thank you for allowing us to resolve this for you.
Feedback will be relayed in 48 hours.
Kind Regards,
Makro Hellopeter Team