Defy Fridge online purchase doesnt work

I did an online purchase from Makro for a Defy fridge. When it was delivered, the box could not be opened until a week later. When i opened the box the fridge didnt come on an the panels inside were cracked. I immediately contacted Makro on the 7March who said a technician would be sent out. On Tuesday morning 9March, Makro sends an email requesting information for a technician to be sent out to assess the situation. After a whole week of backwards and forwards the technician arrived on Saturday the 14 March 2020. He advised that the fridge will be replaced but he needed the receipt and to email it to him. So I send the receipt to his email address, only to be told that he does not deal with the problem and I must contact Makro. So Makro's 'Maria.tanke and Palesa.Mabe have been dealing with my problem and have had no resolution to a fridge that doesn't work. So Please give me my money back and take your fridge that doesn't work so I can buy one that actually works. Surely the technician can see the problem and advise that the fridge must be replaced. Makro is taking the money of innocent people and providing really bad service