Defy Fridge

I bough a Defy refrigerator cash at Makro Nelspruit on 24 January 2022, the fridge started giving me problem. I then called the shop on 05 November 2023 explaining to them that the fridge is malfunctioning. In our telephone the the customer service personnel assured me that he will log a call with their service department. Following Monday on the 6 November 2023 I make follow up to check if the call has been logged a promised to my surprise nothing was done. I personally called their service Centre in Johannesburg, Midrand. I was allocated job card no***, and the technician came on the 08 November 2023 to attend to my fridge. However, after few hours I realized that the fridge is still not working. I then called the Technician informing that the Fridge is still not working. He informed me that the fridge will start working the following day. I gave him the benefit of doubt and waited for the following day as he has promised but it was still not working. Actually i was hot. I called him again informing that the fridge is still not working and the answer I got was that there was nothing He can do. I must log a new call. I did that and I was given reference number***. I kept making follow up until a technician was sent on the 15 November 2023. The only thing that technician did on his arrival was to take pictures of the Fridge and invoice and left. Since then nothing has been done. Today I called the customer Service at the Nelspruit branch a lady by the name of Nxobile took my call and she told me that she has lot of calls if I want to complain or report I can do do.The lady does not good customer service and not ready to handle customer queries. she need training to deal with clients and help them