KD
Kurt D
1 reviews | Active since Jul 2016
31 Jan 2020, 12:35
Defy double door fridge
Good day
I'm not happy at the moment with makro. I have spent 54k in cash over the Christmas period starting from Dec 16th, not only did I receive my items late in January 2020 i got a fridge that's not working on the 23rd , technical guy came out on the 27th & confirmed the fridge has a problem and I'll need to inform makro ill need a replacement one but after 3 calls already there has been no joy regarding this!
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Replies (2)
Makro's replyOfficial
04 Feb 2020, 09:28Good day Kurt
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we are aware that the matter has been ongoing however we assure you that we will address it internally and have it sorted out soonest, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we are aware that the matter has been ongoing however we assure you that we will address it internally and have it sorted out soonest, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply04 Feb 2020, 09:28
Official
Good day Kurt
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we are aware that the matter has been ongoing however we assure you that we will address it internally and have it sorted out soonest, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we are aware that the matter has been ongoing however we assure you that we will address it internally and have it sorted out soonest, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
KD
Kurt D's updateReviewer Update
10 Feb 2020, 10:27Hello Makro , I'm still having no Joy whatsoever. I keep calling makro Springfield and defy every single day 3-5times and up to now no fridge,no refund & no follow ups unless I call. Its not good enough this service I'm getting!
KD
Kurt D's update10 Feb 2020, 10:27
Reviewer Update
Hello Makro , I'm still having no Joy whatsoever. I keep calling makro Springfield and defy every single day 3-5times and up to now no fridge,no refund & no follow ups unless I call. Its not good enough this service I'm getting!