EM
Elton M

1 reviews | Active since Sept 2014

11 Jan 2016, 11:47

DEFY 12000 BTU INVERTER AIRCON

after 30 mins on the phone...<br> <br> Called Centurion Branch - NO STOCK, they have no idea when they will get(called last week).<br> Called WoodMead Branch(now) - Online shows they have stock - Josephine says they don't have stock and don't know when they will get - she suggested I call headoffice.<br> <br> Called Head office and they are of no help either. Says that I can go to the store and pay now and then pick up when they get stock BUT FIRST CALL THE STORE to check if they can do that??? is there no procedure in place for OUT OF STOCK ITEMS? <br> <br> Last week it was advertised for R6999 with NO STOCK, this week its advertised for R6499 with NO STOCK! <br> so why advertise something if there is NO STOCK??<br> <br> what does someone need to do in order to get the same price when MAKRO GETS STOCK???<br> simple question... which no one can give me an answer to!<br> <br> <br> A FRUSTRATED MAKRO SHOPPER!

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Replies (1)
Makro
Makro's reply12 Jan 2016, 10:00
Official
Hello Elton.Moodley,


Thank you for raising your concern with us.

Makro takes great pride in making available to our customers every item of stock that we promote and advertise.

I sincerely apologise for the inconvenience caused by this incident.
We receiving a few 16000BTU Elegance units next week this will sell for R5999.
We have had delay on stock arrival of air conditioners due to factories running out of compressors, we are expecting our next shipment to arrive in mid-February.


Regards
Mmule Moropa