DE*****ED BY MAKRO / RYOBI WITH SO CALLED GUARANTEE

Bought a Ryobi 2,2 generator (from Makro Vaal) to keep Wi-Fi, small fridge on during power outages (on my wifes name). Have not used it much. Inside the guarantee period the generator still started but had no power. Took it to makro with proof of purchase and guarantee. They send it away for repairs. Few weeks later they phoned and said it would cost us x amount (close to the purchase price) to fix it. We said there is a guarantee in place. They say it was abused which it was DEFINATELY not. Had to go and collect it. They refuse to repair or replace. What is the use of a guarantee!!?? Even if the problem is the manufacturer (Ryobi), Makro should still stand up for the right of its client. DO NOT BUY appliances with guarantees from MAKRO. DO NOT BUY Ryobi. They do not honour a guarantee.