De*****ed by Makro Crown Mines!!!!

I purchased a Samsung 65 inch curve television from Makro Crown mines branch on the 22 November 2017. To date I have not received delivery of my television.

1. I personally went into the store this past Friday to enquire what the issue was. 2. I was than promised by your consultant Tyrone from the Television department that the television will be delivered that Saturday or Monday at latest. 3. To date that has not happened.... 4. Since Monday we have been following up with Rosetta from the delivery department with no joy. 5. We contacted her again and she informed us that someone has checked out our television on the 24 November and they need to review footage with security to see who has ****** it. 6. I than logged an enquiry with ********** and to date have not have any response from them. 7. I than called the store again requesting to speak to the store manager only to be put through to Nicolas from Multimedia, he has still not been able to resolve. I have had to continuously call him with no resolve to date, 7 December 2017

If there is ***** going on at Makro, why is it being ignored and why is the consumer having to follow up with no resolve. I have purchased a television yet I have received no goods – this is *****!!!!

My understanding is: 1. First of all any investigation of this sort needs to be dealt with by the store and has nothing to do with the client.

2. Second of all we have purchased / paid for a television from Makro, as clients we need to receive our item purchased.

I am disgusted with Makro and as a consumer I should not be treated in this matter. As consumers we have rights too!!!! I am of the opinion that I have been de*****ed by Makro, and I would like this matter resolved!!!!!