SS
Sinazo Sem-sem
1 reviews | Active since May 2026
22 May 2026, 22:09
Defective Refrigerator and Shocking Customer Service at Makro Cape Gate
I bought a refrigerator from Makro Cape Gate and I am absolutely disgusted by the terrible customer service I have received.
The refrigerator is making unbearable noises from time to time, and it is clearly defective. The product is still under warranty, yet getting assistance from this store has been a nightmare.
I contacted the Makro call centre and was given the store’s contact number. When I called the store, a lady answered and transferred me to the Returns and Repairs Department. Since then, nobody answers the phone in that department. I have called several times and have been completely ignored.
This level of service is unacceptable and unprofessional. Customers should not beg for assistance for faulty products that are still under warranty.
At this point, I have lost patience. This is my last resort before escalating the matter further. Makro needs to collect this defective refrigerator immediately and resolve this issue as soon as possible..
Helpful (0)
Replies (7)0
Replies (7)SS
Sinazo Sem-sem's updateReviewer Update
23 May 2026, 09:17I responded to the provided email address and I am hopeful that I will receive assistance.
SS
Sinazo Sem-sem's update23 May 2026, 09:17
Reviewer Update
I responded to the provided email address and I am hopeful that I will receive assistance.
SS
Sinazo Sem-sem's updateReviewer Update
25 May 2026, 09:51Makro responded to my complaint by claiming that I completed and signed a form for repairs. However, this is misleading and not an accurate representation of what happened.
The only information I provided was the following:
- Name and Surname
- Makro card number
- Contact number
- Date of Purchase
- Product name
- Serial number
- Model number
- Fault description
- Physical address
At no point was I informed that these details formed part of a repairs request. No repair form was ever sent to me to review or sign, and no call centre consultant contacted me to explain that I was authorising repairs or agreeing to any terms and conditions related to repairs.
Today, I was informed that by providing those details, I had supposedly agreed to repairs, which is completely unacceptable because there was no clear communication or consent from my side.
SS
Sinazo Sem-sem's update25 May 2026, 09:51
Reviewer Update
Makro responded to my complaint by claiming that I completed and signed a form for repairs. However, this is misleading and not an accurate representation of what happened.
The only information I provided was the following:
- Name and Surname
- Makro card number
- Contact number
- Date of Purchase
- Product name
- Serial number
- Model number
- Fault description
- Physical address
At no point was I informed that these details formed part of a repairs request. No repair form was ever sent to me to review or sign, and no call centre consultant contacted me to explain that I was authorising repairs or agreeing to any terms and conditions related to repairs.
Today, I was informed that by providing those details, I had supposedly agreed to repairs, which is completely unacceptable because there was no clear communication or consent from my side.
SS
Sinazo Sem-sem's updateReviewer Update
26 May 2026, 10:17Hi Team,
Unfortunately, it makes no difference to me whether the matter is being escalated or not. As I stated in my previous emails, and I am repeating again, tomorrow after work I will be bringing the refrigerator back to Makro Cape Gate.
Unfortunately, it makes no difference to me whether the matter is being escalated or not. As I stated in my previous emails, and I am repeating again, tomorrow after work I will be bringing the refrigerator back to Makro Cape Gate.
I am unable to sleep because the refrigerator is making a loud noise, and this situation has become extremely frustrating and inconvenient.
See you tomorrow after work.
See you tomorrow after work.
SS
Sinazo Sem-sem's update26 May 2026, 10:17
Reviewer Update
Hi Team,
Unfortunately, it makes no difference to me whether the matter is being escalated or not. As I stated in my previous emails, and I am repeating again, tomorrow after work I will be bringing the refrigerator back to Makro Cape Gate.
Unfortunately, it makes no difference to me whether the matter is being escalated or not. As I stated in my previous emails, and I am repeating again, tomorrow after work I will be bringing the refrigerator back to Makro Cape Gate.
I am unable to sleep because the refrigerator is making a loud noise, and this situation has become extremely frustrating and inconvenient.
See you tomorrow after work.
See you tomorrow after work.
SS
Sinazo Sem-sem's updateReviewer Update
26 May 2026, 13:47Can I please get a manager from Makro Cape Gate as I ma trying to call to alert them that I am be returning the refrigerator.
Apparently the store is not aware about my complain can someone please help me
Apparently the store is not aware about my complain can someone please help me
SS
Sinazo Sem-sem's update26 May 2026, 13:47
Reviewer Update
Can I please get a manager from Makro Cape Gate as I ma trying to call to alert them that I am be returning the refrigerator.
Apparently the store is not aware about my complain can someone please help me
Apparently the store is not aware about my complain can someone please help me
SS
Sinazo Sem-sem's updateReviewer Update
31 May 2026, 07:52Come and collect your refrigerator that is making excessive noise in my house.
A Defy technician visited my home, but the issue was not fixed. The only thing he did was place a small tile underneath the refrigerator.
A lady from the store contacted me via WhatsApp, and I sent her videos and voice notes clearly demonstrating the noise. A representative from Massmart also became involved and advised that he was handling the matter. He promised to send me an email so that I could provide feedback if the issue was not resolved.
Nothing has changed.
I am tired of the delays and empty promises. The refrigerator is still making the same noise, and I am the one constantly following up with Defy instead of Makro resolving the matter.
I bought this refrigerator from Makro, not Defy.
It is your responsibility to resolve this issue.
I no longer want repairs or further inspections. Come and collect this defective refrigerator from my house.
Makro Cape Gate is open today.
I expect an urgent response and immediate action.
I came to this platform because I see they are just acting as if they are helping me where's they are not.
I am dealing a lot of parties in this mass dealing with Makro Cape Gate who is not answering
A Defy technician visited my home, but the issue was not fixed. The only thing he did was place a small tile underneath the refrigerator.
A lady from the store contacted me via WhatsApp, and I sent her videos and voice notes clearly demonstrating the noise. A representative from Massmart also became involved and advised that he was handling the matter. He promised to send me an email so that I could provide feedback if the issue was not resolved.
Nothing has changed.
I am tired of the delays and empty promises. The refrigerator is still making the same noise, and I am the one constantly following up with Defy instead of Makro resolving the matter.
I bought this refrigerator from Makro, not Defy.
It is your responsibility to resolve this issue.
I no longer want repairs or further inspections. Come and collect this defective refrigerator from my house.
Makro Cape Gate is open today.
I expect an urgent response and immediate action.
I came to this platform because I see they are just acting as if they are helping me where's they are not.
I am dealing a lot of parties in this mass dealing with Makro Cape Gate who is not answering
SS
Sinazo Sem-sem's update31 May 2026, 07:52
Reviewer Update
Come and collect your refrigerator that is making excessive noise in my house.
A Defy technician visited my home, but the issue was not fixed. The only thing he did was place a small tile underneath the refrigerator.
A lady from the store contacted me via WhatsApp, and I sent her videos and voice notes clearly demonstrating the noise. A representative from Massmart also became involved and advised that he was handling the matter. He promised to send me an email so that I could provide feedback if the issue was not resolved.
Nothing has changed.
I am tired of the delays and empty promises. The refrigerator is still making the same noise, and I am the one constantly following up with Defy instead of Makro resolving the matter.
I bought this refrigerator from Makro, not Defy.
It is your responsibility to resolve this issue.
I no longer want repairs or further inspections. Come and collect this defective refrigerator from my house.
Makro Cape Gate is open today.
I expect an urgent response and immediate action.
I came to this platform because I see they are just acting as if they are helping me where's they are not.
I am dealing a lot of parties in this mass dealing with Makro Cape Gate who is not answering
A Defy technician visited my home, but the issue was not fixed. The only thing he did was place a small tile underneath the refrigerator.
A lady from the store contacted me via WhatsApp, and I sent her videos and voice notes clearly demonstrating the noise. A representative from Massmart also became involved and advised that he was handling the matter. He promised to send me an email so that I could provide feedback if the issue was not resolved.
Nothing has changed.
I am tired of the delays and empty promises. The refrigerator is still making the same noise, and I am the one constantly following up with Defy instead of Makro resolving the matter.
I bought this refrigerator from Makro, not Defy.
It is your responsibility to resolve this issue.
I no longer want repairs or further inspections. Come and collect this defective refrigerator from my house.
Makro Cape Gate is open today.
I expect an urgent response and immediate action.
I came to this platform because I see they are just acting as if they are helping me where's they are not.
I am dealing a lot of parties in this mass dealing with Makro Cape Gate who is not answering
SS
Sinazo Sem-sem's updateReviewer Update
31 May 2026, 08:02I have given both Makro and Defy more than enough opportunity to resolve this matter. Unfortunately, I am still sitting with a refrigerator that continues to make excessive noise in my home.
A Defy technician was sent to my house and simply placed a small tile underneath the refrigerator, claiming that the noise was caused by the appliance being unbalanced. That explanation is clearly incorrect, as the refrigerator is still making the same noise and the tile remains in place.
I deeply regret purchasing this Defy refrigerator from Makro Cape Gate on 24 April 2026. The level of service and lack of a proper resolution have been extremely disappointing.
I gave both parties a fair opportunity to inspect and repair the appliance, but the problem remains unresolved. In addition, attempts to contact the store have been unsuccessful, as calls continue to go unanswered.
My next communication on this matter will be to arrange the collection of this defective refrigerator from my house. I am no longer interested in further excuses, delays, or ineffective repair attempts. I expect this matter to be resolved without any further inconvenience.
A Defy technician was sent to my house and simply placed a small tile underneath the refrigerator, claiming that the noise was caused by the appliance being unbalanced. That explanation is clearly incorrect, as the refrigerator is still making the same noise and the tile remains in place.
I deeply regret purchasing this Defy refrigerator from Makro Cape Gate on 24 April 2026. The level of service and lack of a proper resolution have been extremely disappointing.
I gave both parties a fair opportunity to inspect and repair the appliance, but the problem remains unresolved. In addition, attempts to contact the store have been unsuccessful, as calls continue to go unanswered.
My next communication on this matter will be to arrange the collection of this defective refrigerator from my house. I am no longer interested in further excuses, delays, or ineffective repair attempts. I expect this matter to be resolved without any further inconvenience.
SS
Sinazo Sem-sem's update31 May 2026, 08:02
Reviewer Update
I have given both Makro and Defy more than enough opportunity to resolve this matter. Unfortunately, I am still sitting with a refrigerator that continues to make excessive noise in my home.
A Defy technician was sent to my house and simply placed a small tile underneath the refrigerator, claiming that the noise was caused by the appliance being unbalanced. That explanation is clearly incorrect, as the refrigerator is still making the same noise and the tile remains in place.
I deeply regret purchasing this Defy refrigerator from Makro Cape Gate on 24 April 2026. The level of service and lack of a proper resolution have been extremely disappointing.
I gave both parties a fair opportunity to inspect and repair the appliance, but the problem remains unresolved. In addition, attempts to contact the store have been unsuccessful, as calls continue to go unanswered.
My next communication on this matter will be to arrange the collection of this defective refrigerator from my house. I am no longer interested in further excuses, delays, or ineffective repair attempts. I expect this matter to be resolved without any further inconvenience.
A Defy technician was sent to my house and simply placed a small tile underneath the refrigerator, claiming that the noise was caused by the appliance being unbalanced. That explanation is clearly incorrect, as the refrigerator is still making the same noise and the tile remains in place.
I deeply regret purchasing this Defy refrigerator from Makro Cape Gate on 24 April 2026. The level of service and lack of a proper resolution have been extremely disappointing.
I gave both parties a fair opportunity to inspect and repair the appliance, but the problem remains unresolved. In addition, attempts to contact the store have been unsuccessful, as calls continue to go unanswered.
My next communication on this matter will be to arrange the collection of this defective refrigerator from my house. I am no longer interested in further excuses, delays, or ineffective repair attempts. I expect this matter to be resolved without any further inconvenience.
SS
Sinazo Sem-sem's updateReviewer Update
01 Jun 2026, 17:09You can make it firm, direct, and strongly critical without using insults or abusive language:
Since 16 May, I have been trying to resolve a complaint with Makro Cape Gate regarding a noisy refrigerator. To date, all I have received from Makro, Massmart, and their social media team are empty promises and excuses.
Yesterday, they pressured me to provide my details so that they could schedule a collection of the refrigerator. I cooperated and made myself available, yet nobody arrived, and nobody had the courtesy to inform me that they would not be coming.
The only time I receive communication is when I apply pressure and demand answers. Then I receive another apology and another promise, but no action. Even now, nobody can provide a clear date and time for the collection of this defective appliance.
The social media department is no better. They continue sending automated responses that appear designed to calm customers down rather than resolve the issue.
I am tired of the delays, the poor communication, and the lack of accountability. I will not remain silent until Makro and Massmart collect this noisy refrigerator and finally resolve this matter.
Since 16 May, I have been trying to resolve a complaint with Makro Cape Gate regarding a noisy refrigerator. To date, all I have received from Makro, Massmart, and their social media team are empty promises and excuses.
Yesterday, they pressured me to provide my details so that they could schedule a collection of the refrigerator. I cooperated and made myself available, yet nobody arrived, and nobody had the courtesy to inform me that they would not be coming.
The only time I receive communication is when I apply pressure and demand answers. Then I receive another apology and another promise, but no action. Even now, nobody can provide a clear date and time for the collection of this defective appliance.
The social media department is no better. They continue sending automated responses that appear designed to calm customers down rather than resolve the issue.
I am tired of the delays, the poor communication, and the lack of accountability. I will not remain silent until Makro and Massmart collect this noisy refrigerator and finally resolve this matter.
SS
Sinazo Sem-sem's update01 Jun 2026, 17:09
Reviewer Update
You can make it firm, direct, and strongly critical without using insults or abusive language:
Since 16 May, I have been trying to resolve a complaint with Makro Cape Gate regarding a noisy refrigerator. To date, all I have received from Makro, Massmart, and their social media team are empty promises and excuses.
Yesterday, they pressured me to provide my details so that they could schedule a collection of the refrigerator. I cooperated and made myself available, yet nobody arrived, and nobody had the courtesy to inform me that they would not be coming.
The only time I receive communication is when I apply pressure and demand answers. Then I receive another apology and another promise, but no action. Even now, nobody can provide a clear date and time for the collection of this defective appliance.
The social media department is no better. They continue sending automated responses that appear designed to calm customers down rather than resolve the issue.
I am tired of the delays, the poor communication, and the lack of accountability. I will not remain silent until Makro and Massmart collect this noisy refrigerator and finally resolve this matter.
Since 16 May, I have been trying to resolve a complaint with Makro Cape Gate regarding a noisy refrigerator. To date, all I have received from Makro, Massmart, and their social media team are empty promises and excuses.
Yesterday, they pressured me to provide my details so that they could schedule a collection of the refrigerator. I cooperated and made myself available, yet nobody arrived, and nobody had the courtesy to inform me that they would not be coming.
The only time I receive communication is when I apply pressure and demand answers. Then I receive another apology and another promise, but no action. Even now, nobody can provide a clear date and time for the collection of this defective appliance.
The social media department is no better. They continue sending automated responses that appear designed to calm customers down rather than resolve the issue.
I am tired of the delays, the poor communication, and the lack of accountability. I will not remain silent until Makro and Massmart collect this noisy refrigerator and finally resolve this matter.