Defective Product, Rigid Returns

I recently purchased Axis-Y Korean skincare products (serum and moisturiser) from Makro at a significantly reduced price compared to another retailer I regularly use. Unfortunately, once I began using the products, I noticed that the smell and consistency were not the same as the original products I am fami**** with. The Makro items were noticeably watery, which raised concerns about quality.

I contacted Makro to log a complaint and request a return, as this was not an issue that could reasonably have been detected prior to opening or using the product. I was advised to log the return online, which I did, only for it to be rejected based solely on the 14-day return policy. This was disappointing, as I had no intention of returning the items initially and could not have anticipated a quality issue.

As a long-standing Makro customer who has purchased numerous items over time, I did not expect this lack of accountability or customer care when a genuine product quality concern was raised.