Defective Product - Hard to return (MAKRO)
I purchased the Goldair Bathroom heater using the Makro online platform (***) on the 04 July 2019. The heater was received via delivery. When I connected the bathroom heater for the first time the appliance started smoking and burning - I immediately switched off. I logged a return request with Marko on the 10 July 2019. Since I had not received any feedback regarding my logged request I had contacted customer service to escalate my logged return. On the 16 July 2019 I had logged another return request since my initial request was not attended to nor have have received any feedback from customer service. This is now becoming abit irritating as I (the customer) has to follow up with Makro for the return of a defective product. I think it is absolutely ridiculous for the time it takes to resolve such issue. Your customer services does not provide any assistance. Is anyone able to urgently assist???
Would not be making use of your online services anytime soon
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received in this regard, we will contact our Bloemfontein branch and request urgent feedback on this return. As soon as we receive feedback we will contact you.
We do humbly apologize for the inconvenience this whole ordeal has caused you.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received in this regard, we will contact our Bloemfontein branch and request urgent feedback on this return. As soon as we receive feedback we will contact you.
We do humbly apologize for the inconvenience this whole ordeal has caused you.
Kind Regards,
Makro Hellopeter Team