PT
Punkaj T
1 reviews | Active since May 2013
05 Apr 2019, 14:40
Defective Light bulbs - Makro Stores
So I bought some light bulbs that can be used with a dimmer switch from Makro Meadowdale. These bulbs slowly started giving up well within the promised lifespan. Took the remaining bulbs (some still working) back to Makro Meadowdale, as they seemed to be giving up one after the other, to be told that we need proof of warranty. Pray, who keeps the boxes or blister packaging of the light bulbs just in case they give up within the warranty.
The oddity is that when we took the very first light bulb back to Makro we were compensated, but with the second tranche they reneged. I guess it depends on who helps you.
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Makro's replyOfficial
05 Apr 2019, 15:10 Good day Punkaj
Thank you for bringing this to our attention.
Apologies for the experience you've had with the product you purchased from us and for the overall service.
We are aware that contact was made and your query was escalated to the relevant department. We will follow up for you and provide feedback once received.
Thank you again for writing to us and for giving us the opportunity to resolve this matter for you.
Apologies for the inconvenience this may have caused.
Kind Regards
Makro Hellopeter Team
Thank you for bringing this to our attention.
Apologies for the experience you've had with the product you purchased from us and for the overall service.
We are aware that contact was made and your query was escalated to the relevant department. We will follow up for you and provide feedback once received.
Thank you again for writing to us and for giving us the opportunity to resolve this matter for you.
Apologies for the inconvenience this may have caused.
Kind Regards
Makro Hellopeter Team
Makro's reply05 Apr 2019, 15:10
Official
Good day Punkaj
Thank you for bringing this to our attention.
Apologies for the experience you've had with the product you purchased from us and for the overall service.
We are aware that contact was made and your query was escalated to the relevant department. We will follow up for you and provide feedback once received.
Thank you again for writing to us and for giving us the opportunity to resolve this matter for you.
Apologies for the inconvenience this may have caused.
Kind Regards
Makro Hellopeter Team
Thank you for bringing this to our attention.
Apologies for the experience you've had with the product you purchased from us and for the overall service.
We are aware that contact was made and your query was escalated to the relevant department. We will follow up for you and provide feedback once received.
Thank you again for writing to us and for giving us the opportunity to resolve this matter for you.
Apologies for the inconvenience this may have caused.
Kind Regards
Makro Hellopeter Team