Defective Hisense TV Issue with Makro Strubensvalley

Defective Hisense TV Issue with Makro Strubensvalley

Dear Hello Peter,

I'm writing to report an issue with my Hisense 43" Smart 4K UHD TV (43A6N) purchased from Makro Strubensvalley on October 1, 2024. The TV developed a fault with no picture but working sound. After returning it to the store for repairs, Makro claimed to have diagnosed a faulty chip that cannot be fixed. However, I want to clarify that the TV had no visible damage or chip when I returned it to the store, and I did not cause the damage.

I've requested a replacement or refund under Section 56 of the Consumer Protection Act, but Makro hasn't provided a satisfactory response. I'm escalating this matter and would appreciate your assistance in resolving this dispute.