Defective Hisense fridge

I have bought a brand new Hisense fridge from Makro and followed the instructions when plugging it in. The fridge light comes on but the fridge itself isn’t cold.

It has taken me a week to address the issue. Apparently a technician has to come out to see the fridge first before I exchange or request for a refund. I made a plan to go into work late so that the technician can assess it for me in the morning but he cancelled last minute on me because he had a meeting to attend.

I’ve tried to be patient but now my food is all off, my medication that’s meant to remain cold isn’t and most probably doesn’t work anymore.

I keep requesting for an exchange or refund (which falls under their 7 day within purchase policy) but no one seems to want to help me.