Defective fridge and refusing to pay my refund

It's been almost 3 weeks since Makro delivered a defective Hisense fridge to me. They took a long time to send a technician who found that the fridge was delivered with defects to begin with (faulty valve and not enough gass, the technician said).

Over R1000 rand in lost groceries and another R1000 in fast food purchases so far and Makro is still stalling, hasn't collected their defective fridge and refuse to process my refund.

I have called into the call center countless times without answers. I will be making a formal complaint with the Ombudsman because this company has not regard for its customers at all.

I am requesting a REFUND and REIMBUR*****T for all the money I have lost due to the defective stock you delivered and continued stalling from your end. I believe its only fair as I have encountered so much financial loss and stress from this whole ordeal.