DS
Didimalang S
1 reviews | Active since Nov 2021
10 Nov 2021, 16:57
Defective fridge and bad service from makro SA
I bought a fridge from makro with came having a defect .the water dispenser was not working. I informed makro of this and they informed me that they would send a technician to come look at the fridge. The technician came and checked the fridge went back to makro and said he fixed the fridge...the fridge water dispenser is still not working. All of this happened with in a month of delivery of the fridge. I communicated with makro and informed them that the fridge water dispenser was not working and they informed me that they would send another technician. I paid for a new fridge and now I'm expected to settle for a defective fridge while having paid my hard earned money. I'm not happy
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Replies (2)
Makro's replyOfficial
10 Nov 2021, 17:40Good day Didimalang,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will urgently look into the matter and address it alongside the respective supplier, we assure you that we shall relay update directly to you shortly.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will urgently look into the matter and address it alongside the respective supplier, we assure you that we shall relay update directly to you shortly.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply10 Nov 2021, 17:40
Official
Good day Didimalang,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will urgently look into the matter and address it alongside the respective supplier, we assure you that we shall relay update directly to you shortly.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will urgently look into the matter and address it alongside the respective supplier, we assure you that we shall relay update directly to you shortly.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
DS
Didimalang S's updateReviewer Update
10 Nov 2021, 18:33Good day
I received a massage that another technician will be coming to look at the fridge tomorrow. Honestly im tired of this and just want the fridge replaced with a new one....I paid for a new fridge after all,not a repaired one or my money back .I'm a single mother of two and deprived my children of some of their needs to buy this fridge .Now I'm with out my money and have to struggle for makro to replace the defective fridge.
I received a massage that another technician will be coming to look at the fridge tomorrow. Honestly im tired of this and just want the fridge replaced with a new one....I paid for a new fridge after all,not a repaired one or my money back .I'm a single mother of two and deprived my children of some of their needs to buy this fridge .Now I'm with out my money and have to struggle for makro to replace the defective fridge.
DS
Didimalang S's update10 Nov 2021, 18:33
Reviewer Update
Good day
I received a massage that another technician will be coming to look at the fridge tomorrow. Honestly im tired of this and just want the fridge replaced with a new one....I paid for a new fridge after all,not a repaired one or my money back .I'm a single mother of two and deprived my children of some of their needs to buy this fridge .Now I'm with out my money and have to struggle for makro to replace the defective fridge.
I received a massage that another technician will be coming to look at the fridge tomorrow. Honestly im tired of this and just want the fridge replaced with a new one....I paid for a new fridge after all,not a repaired one or my money back .I'm a single mother of two and deprived my children of some of their needs to buy this fridge .Now I'm with out my money and have to struggle for makro to replace the defective fridge.