Defective equipment and empty promises

Item: Makro
Rating: 1
Author: Clive N

Empty promises and excuses from various individuals appointed to handle customer care. 11 days since raising the issue with defective Trojan treadmill from Makro carnival city. Still not resolved. Empty promises of feedback and resolution are seen as a clear disregard to customer care and brand protection. Certainly will destroy the buying card and share with my circle of friends and family as well as my colleagues.

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Replies (1)

Makro's replyOfficial

30 Jan 2021, 13:54

Good day Clive,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply30 Jan 2021, 13:54

Official