Defective dishwasher

I purchased a Samsung DW60M5070FG dishwasher from Makro Alberton on 13 April 2025. The unit failed repeatedly and finally stopped working (4C error). Makro logged a service call on 04 Aug 2025 (Job No. ***) and promised a technician within 72 hours, but Samsung failed to respond and later said they have no coverage in my area (***). Samsung repeatedly requested videos despite my sending photos/videos, which I believe were used to delay action. I returned the unit to Makro and demanded a refund or replacement; however, both companies have failed to resolve this issue. I have lodged a formal complaint with the CGSO (Ref ***). I’m sharing this to warn other buyers, avoid buying large appliances that can’t be serviced locally