Defective Digimark Electric Stoves Purchased from Makro – Poor Service and Delayed Resolution

A few months ago, I purchased 10 two-plate Digimark electric stoves from Makro Online. The stoves have a 3-month warranty. I only started using them 4 months ago when my business opened.

Shortly after, I discovered the following issues:

On 2 stoves, the larger plate does not work at all.

On the remaining 8 stoves, the switches turn on even when the knobs are in the OFF position. For safety, we now have to switch them off at the wall plug when not in use.

I believe I received a defective batch or poor-quality product. To avoid disruption to my business, I had to buy replacement stoves at my own cost.

I logged a call with Makro a week ago (***) and was told the SLA for feedback is 48 hours. It has now been far longer, and I have still not received a resolution. This delay has caused me financial loss.

Initially, Makro told me to contact the supplier directly because the stove warranty had expired. When I called the supplier(Nectros), they informed me they could not assist since the purchase was made through Makro (and Makro adds their own commission). Only after I called Makro a second time was the complaint officially logged.

I expect Makro to urgently take responsibility for the faulty products they sold and to provide a resolution without further delay.

Order Number :MAK*** Order Number :MAK***