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Wilna P

1 reviews | Active since Feb 2025

17 Feb 2025, 16:44

Defective Defy Washing Machine Purchased at Makro Silverlakes

Background of the Issue: On 21 October 2023, I purchased a Defy washing machine from Makro Silverlakes. The PC board fused on the first use, rendering the machine inoperable. A technician attempted to repair it by welding two wires. The softener dispenser has never worked since purchase. Several technicians have replaced PC boards multiple times, yet the machine remains faulty. I logged a formal service request with Makro on 1 February 2025, requesting a replacement machine due to ongoing defects. Despite following up, a technician only visited on 8 February 2025, with no resolution since. I received calls from Makro on 9 and 10 February confirming the technician’s visit, but no further action has been taken. Today, when I called Makro to follow up, I was informed that they cannot find my invoice or service request, which is unacceptable.

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Wilna P's update02 Mar 2025, 14:41
Reviewer Update
Very frustrated with quality of DEFY product, after service & turnaround times, which was not openly disclosed by salesperson At Silverlakes Makro. Reasons: Logging a call over the phone is very frustrating. Lack of common comprehension prevents effective (timeous) & efficient service call logging. Had to go in person to get some results and copy of my invoice. Secondly when you have climbed that mountain, then the company dealing with service call is the next huge barrier, Spending hours on the phone, various technicians, incorrect assessments/parts, driving up and down to open home for access. Machine was taken to factory on Thursday and brought back on Friday 28 Feb 2025. ... a month later.