Defective chair

<p>They do NOT know what the CPA means. let me quote it...</p> <p>Unsafe or defective goods may be returned for a repair, replacement or refund within 6 months of<br />delivery. The consumer may choose whether he wants the item repaired, replaced or receive a refund. If<br />the consumer allows the supplier to repair, then the repair must last for at least three months. If the same<br />fault re-appears or another defect appears within three months of the repair being effected, then the<br />supplier must choose whether to replace the item or refund the consumer.</p> <p> </p> <p>The chair is 2 months old and the arm rest broke and they refuse to replace or credit me on the product. They said they have a person on the site to assess the chair and when I spoke to the so called manager (which two ppl think they are BUT NOT! ) he said they need to send it away to check on the product. It does not take a rocket scientist to see that the product is defective... I refused and asked for a credit or relpacement of which they did not do. I would love to talk to the actual manager and get a replacement. All the ppl I spoke to did not know what they where doing nor what they where saying and just such bad customer service. To top it all off I did speak to them on the phone before I went there and all was fine and they said it would be replaced. This has livered me. Especially when the second so called manager wants to quote the CPA and forgets so nicely to mention that I have the right to request a new one.</p>