Defected products.

I purchased 2 products from Makro on 30 September 2021.

1 of a TV stand & 1 was a Hisense fridge.

Both products needed to be exchanged because they defected.

The tv stand, boards were not properly cut to size and product was exchanged.

The fridge, paint is bubbling and peeling, still has not been exchanged. Product is 1 month old.

Up until today only the 1 item has been exchanged.

I logged a new return 1 October, on the 6th of November they called to say pick up and exchange yet it was for the wrong item.

I have already sent 4 emails regarding the same product and made numerous phone calls and still nothing has happened.

Ticket number ***.

Makro online system works well when you purchase, unfortunately when you need the item to be replaced it is an absolute night mare to get right and that is where Makro fails when it comes to that part of the business, after sales is absolutely pathetic.

In 2021 you cannot be getting returns and replacements wrong especially If you log a return online and the relevant information was filled in accordingly.