Defect TV

Good morning,

I just spoke to Makro Manager and refuse to assistant, when I asked if they impose post sale barrier on me of not returning the TV that was not brought back within 14 then WHY THEY DID NOT CHECK THE TV WITH ME IN STORE TO MAKE SURE EVERYTHING IS PERFECT BEFORE I GO (Hi-Fi and other stores do that), he responded and said the most ridiculous thing, he said it was Black Friday they were busy so they had no time for that, so I guess I have time and money to keep their damaged goods?

Here’s my story:

Makro sold me a TV with a minor crack which wasn’t visible at first, I have not bumped the TV nor crash it, worse part is I was only going to start using it this Jan therefore most of the time it was put away because I was still watching my recently sold Sansui. Even though was hard for me to see that minor internal crack at first which grew big in time, few things were already suspiciously wrong, first the sticky rubbers on the sides of the TV were not stuck on the sides of the screen as they should to protect it from hand pressure, in fact one was completely off the screen (makes me as myself did these people sell me a demo TV?), secondly the TV was never checked with me from the store to make sure everything is well, Hi-Fi Corp Always check right in front of my eyes when I buy TV and maybe that’s why I’ve never had problems with their products and TV I recently had, 3rd I saw plastic-like imagine same day I bought and tested the tv and thought ag its just plastic from the screen I’ll take it out later NOT KNOWING THAT IS ACTUALLY THE CRACK SIDE ALTHOUGH IT WASN’T YET STRONGLY SHOWING. After selling my 55” Sansui now in Jan I took off that Samsung out of the box the crack was still not visible until I switch it on, it had ink looking like cracked sell phones and the crack was traveling from that day on because when I took the tv to Makro the crack had become super huge and the TV couldn’t show picture anymore. Guess what? They want to charge me R8000 for a TV I bought with R11000 and for an internal crack I know nothing about, then they use post sale barriers on me by saying I should have brought it back in 14 working days. My friends and colleagues said “they sold me ******* on Black Friday, that’s what some bad companies do on Black Friday, clearing up damaged goods and using post sale barriers to prevent clients from returning their *******”.

I don’t work with TVs I am a banker, I cannot spot miner mistakes or problems From a tv until they go big. WHY THEY DID NOT OPEN AND CHECK THE TV WITH ME (or other clients) and just bring a TV wrapped in box... knowing they like imposing post sale barriers???

I am without TV now and they keep giving me their supplier phone numbers I don’t know for what because I didn’t buy that TV from their suppliers but I bought from Makro, the other number they gave me can’t even go through.

My names: Motsoane Numbers: *** Store: Makro Vaal