Deeply dissatisfied is an understatement

Appalled is an understatement when describing how disappointing this experience has been.

I placed my online order on 13 May, with delivery scheduled for 15 May. Today is the 20th, and after being sent from pillar to post between the Makro Online team and the Makro Crown Mines branch, I am honestly shocked by the complete lack of empathy and accountability shown throughout this process.

The level of customer service has been extremely poor, and I have not even touched on the unprofessionalism displayed by some of the staff answering the phones. I spent the entire day trying to get hold of the “Manager,” Samson Naledi, without any success.

Zimkitha from Sales Admin ...she said she couldnt share her surname , her attitude was completely unacceptable. The people Makro has placed at the forefront of customer interaction are highly questionable. Are these employees properly trained to deal directly with clients? There is clearly no telephone etiquette or professionalism.

What makes this even worse is the inconsistency and misinformation. Yesterday, I was told my order was on its way. Today, after waiting a full 7 days, I am suddenly being told that the order has been refunded.

This entire experience has been extremely frustrating and honestly very sad to witness from a company of Makro’s size. In a country with such high unemployment, one would expect people entrusted with customer-facing roles to treat customers with basic respect and professionalism.

Refilwe..Seipati Hlatshwayo..Kagiso Molefe..Tshepiso..Mpumi..Lwazi Its so sad i must sad. Very disappointing.