Deep Dissatisfaction with Makro's Online Orders Team

Dear Makro Team,

I am writing to express my extreme frustration and dissatisfaction with your online orders team who seem to lack basic competency. Firstly, I received a non-functioning product, and more than a month later, I am still waiting for a refund for that order. The item was returned to your team on the 22nd of last month, yet my account still shows that the status is "pending".

This experience has left me feeling extremely disheartened and frustrated with Makro's online orders team. Their lack of attention to detail and inability to follow up on issues indicates that they simply do not know what they are doing. I had hoped for a smoother process and prompt action, but this has not been the case.

I need to have the refund processed at the earliest possible. I demand that you take immediate action and resolve this matter as soon as possible.

I trust that you will resolve this matter in a timely and efficient manner.

Sincerely, Annoyed customer