Deducting money from my account

<p>We went to Makro in December and requested the settlement amount on my husband's account. We paid this amount in full. In December, January they deducted an amount from our bank account and we got confirmation that they will deduct in February again. I spoke to Nicole (supervisor) and Simone who basically refused to assist me. I find Nicole's attitude very arrogant and rude!!! Obviously they do not know the meaning of TCF!!!!!!!! This happened 2 years ago and our account was credited. According to Nicole we should have contacted RCS to get the outstanding amount. Our contract and statements all are from Game and not RCS. It is not my responsibility to phone the world to get the settlement amount on an account. I do not appreciate Nicole's attitude or tone when speaking to me on the phone.</p>