LD
Lindy D

1 reviews | Active since Mar 2009

11 Jul 2017, 16:59

Deceiving info

<p>I have been sitting at home all day waiting for a washing machine to be delivered. I got a call from "Icky" this morning who confirmed delivery between lunch and 5pm. Its now 5pm. I call Makro who of course pass the problem to Service sure. I shopped and paid MAKRO. whether they outsource their delivery is not my problem. After holding for 10 mins I get told not their problem. I get the number for Icky who then denies telling me before 5pm and the drivers are still in Midrand, which in this traffic is still an hour. IF they leave now, which I dont know.</p> <p>I have plans tonight as its my BIRTHDAY. so thank you for ruining my birthday. I will not be supporting makro again.</p> <p>I want my delivery money refunded as this is shockingly the SECOND time makro has messed me around with delivery. </p>

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Replies (2)
Makro
Makro's reply12 Jul 2017, 08:21
Official

Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.


Regards
Mbali Makhanya

Best regards,

Makro
Makro's reply14 Aug 2017, 09:36
Official

Thank you for your complaint and apologies for the inconvenient caused. I understand that the store has been in-contact with you and the issue is now resolved.

Regards

Mbali Makhanya

Best regards,