Deceived by Makro and provided ********* customer service by client care

I bought an Elegance water dispenser/cooler in the begining of this year with a Product Specific Water Bottle and Charcoal Filters only to be used with this specific brand. The accessories being the water bottle and filters alone cost about R1200 apart from the dispenser of R2899. The dispenser no longer cools water and when checked online the feedback on this product is absolutely appalling. I went into the Cornubia store and was met with terrible customer service by manager Penny and agent Busisiwe and others who refuse to understand that at point of sale I was NOT made aware of the warranty rules etc. Nobody told me that the product has a 12 months warranty that is made up of 6 months refund and the period after 6 months is for repairs only. I was under assumption that 12 months warranty was standard warranty. They take the product away for assessment and now tell me I have to wait 21 Working days OR LONGER BECAUSE ITS THE Festive SEASON. Which MEANS THAT for 30 days or longer my kids and family will have no access to a basic human need of fresh drinking water.

I'm now also told that if they can't repair the machine and refund me a credit they will NOT REFUND THE ACCESSORIES, being the Water bottle and charcoal filters that are SPECIFIC TO THIS MACHINE AND BRAND ALONE. Makro continue to sell a product that has pathetic reviews and as a company have ********* sales staff and *********** service staff