rM
romano M
1 reviews | Active since Jun 2014
09 Apr 2019, 15:52
********* ONLINE STORE
Truly the most ********* online business i have ever dealt with, before you make the payment you are informed that the item will be in the store between 2-5 days.
After the payment is made you are then informed that the item will only be at the store in over 30 days time????????? why not inform the client of this before payment is made?????
I have been violated of my consumer rights and my trust in on line purchases and when you call them to question why the product isn't ready you are informed that the is no stock and you should wait........ who's fault is this that you advised an item that you don't have stock off?
Helpful (0)
Replies (1)0
Replies (1)
Makro's replyOfficial
10 Apr 2019, 08:29Good day Romano Thank you for your feedback.
We're sorry to hear about your experience.
This isn't the type of customer service we want you to receive. Kindly note that we have escalated this matter to store management together with the online team for it to be looked into. We will follow up and provide feedback once received.
Thanks again for taking the time to contact us and I apologize for the inconvenience caused.
Kind Regards
Hellopeter Team
We're sorry to hear about your experience.
This isn't the type of customer service we want you to receive. Kindly note that we have escalated this matter to store management together with the online team for it to be looked into. We will follow up and provide feedback once received.
Thanks again for taking the time to contact us and I apologize for the inconvenience caused.
Kind Regards
Hellopeter Team
Best regards,
Makro's reply10 Apr 2019, 08:29
Official
Good day Romano Thank you for your feedback.
We're sorry to hear about your experience.
This isn't the type of customer service we want you to receive. Kindly note that we have escalated this matter to store management together with the online team for it to be looked into. We will follow up and provide feedback once received.
Thanks again for taking the time to contact us and I apologize for the inconvenience caused.
Kind Regards
Hellopeter Team
We're sorry to hear about your experience.
This isn't the type of customer service we want you to receive. Kindly note that we have escalated this matter to store management together with the online team for it to be looked into. We will follow up and provide feedback once received.
Thanks again for taking the time to contact us and I apologize for the inconvenience caused.
Kind Regards
Hellopeter Team
Best regards,