Dearest Makro... What the hell is wrong with you people...

Makro... I am extremely irritated with you... I have placed an order 3 weeks ago, to the value of R12 000! 3 whole weeks later, I have had no feedback from you regarding where my order is, regardless of my 3 emails, my 15 phone calls, where I get a voice prompt EVERY single time, telling me that you are experiencing high call volumes... after one successful phone call, after 10 minutes, I get told I need to call the online division as customer services cannot help me... this woman on the other end of your so called 'customer services' phone, also tells me that there are other people who have bigger orders than me that are still waiting on feedback... seriously? Do I really need to be bothered that my R12 000 order isn't big enough?? I have now tried calling your online division for the past hour... and every single time I get cut off? after 2 minutes, after 5 minutes... what the hell is going on here man??? then I try calling the store, and after holding on for 8 minutes, my call got cut again... I wasted so much damn airtime, trying to my out where MY orders are that you were very happy to take the payment for... I have emailed 3 times and phoned and no freaking body is getting back to me.... WHERE IS MY ORDER MAKRO???? This is the first and last time I am buying form you guys... seriously!!! I am an online shopper by default but this ****... I have never experienced this from any of the other retailers... sorry, but your service is pathetic!!!!! And ALL that is am asking for... is WHERE IS MY ORDER??????