Dear Makro - How do you process an order for 11 days and counting???

My order was placed on the 26 September with the estimated delivery being the 3rd October. The status of the order has been sitting on order placed to date. I have called in and was given the usual irritating apology and they promised they would follow up. I got a call that rang for 6 seconds and no other attempt since then. My emails are not being responded to either...I don't understand why you have my money and I don't have what I've ordered. In the meantime my back is killing me because I bought a chair to sit in your warehouse. No communication, no accountability just plain bad customer service.