Dear Makro Customer Service Team, I am writing to express my extreme dissatisfaction and frustration with a recent online purchase experience with your company

Dear Makro Customer Service Team, I am writing to express my extreme dissatisfaction and frustration with a recent online purchase experience with your company. On the 10th, I purchased a Defy 157 fridge from Makro's online platform, and the transaction was initially approved. However, it was later marked as pending, and subsequently, it was declined on your end, despite being approved on mine. The current status on your website states that you are unable to process my order, and that a refund will be initiated as the funds were debited. I have visited the store in person, but unfortunately, I did not receive any assistance. Furthermore, I have attempted to contact your customer service team via phone, but my calls have gone unanswered. I would like to request an update on the status of my refund and the actions being taken to resolve this matter. My details are: - Order number: OD*** - Date of purchase: 10th - Item: Defy 157 fridge