Dealing with Makro is a painfully traumatic experience.

<p>At first I ordered an item online, after months of painful enquiry( and I'm not the only one) I finally got the item, the item was defective, I was left disdained knowing I will have to deal with Makro again. Therefore a few weeks back I decided to be courageous and take my defect item back to Makro since it was under warranty, where at first I wanted to personally take it myself to Partserve with foreknowledge of Makro's rather poor service. I applaud the swift action on having my exchanged item ready; but unfortunately the reason or cause the item was defective in the first place is a faulty drive, after months of Internet research and calling Partserve personally a conclusion was thus reached. </p> <p>If the cause for being a defective item was a faulty drive, there are two main reasons for that being; a disk maybe stuck inside or the drive was incapable of operating, with mine being the prior. </p> <p>The disk was stuck inside the unit, after stating to the lady at returns and it being noted in a return slip, I never got the disk back! I was told that I cannot prove that the disk was there, even after I was wiling to submit the proof of payment that the unit and disk was bought together at the same time, as a bundle deal promoted by the store. </p> <p>I have being left to feel as a two-timing ********, as if the disk was not in the drive at the first place and perplexed as to how this can be my fault?</p> <p>I want a new disk or refund, as this cannot be pinned on me by the store since I was not involved in its process of exchanging the defective item or I will pursue legal action. </p>