1 reviews | Active since Oct 2016

12 Oct 2016, 15:21

**************** and Poor Service

<p>I'm very dissapointed with Makro.They have given me a lot of greef and stress.On the 30th of July I purchased a Ryobi generator for R5000 cash and it had a leak, so when i tried to test it an hour later it busted and caused fire. The incident caused me a broken leg of which I had to wear a cast for 6 weeks.</p> <p> </p> <p>I went to them the next day after the bust and they told me they will take it to their technician who also spoke complete ******* saying it was my fault it got burnt.</p> <p> </p> <p>I didnt expect this kind of poor and selfish behaviour from a store as big as Makro. Firstly they sold me something that was on display and their own technician confirmed that it had a leak before the purchase but still they refuse to give me back my money.</p> <p> </p> <p>Who can buy something for R5000 and burn it an hour later.</p> <p> </p> <p>I will be taking the legal route for this matter!!!</p> <p> </p> <p>I'm never buying anything from them ever again</p> <p> </p>

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Replies (2)
's update14 Oct 2016, 10:50
Reviewer Update

very dissappointed with this store. What kind of training are they giving to their staff. I've been having this issue as from July but no resopnse. They keeping my money and the product i bought is with them. So does this mean i was donating to them??!!

So ****ed right now. Even the post i put here, their mngt has not responded...Is there anyone out there who can offer advice? Am really desperate for help

Makro
Makro's reply01 Nov 2016, 11:58
Official

Thank you for informing us of poor service received at Springfield store.

We are committed to addressing your concern, and were hoping to speak to you directly in order to arrive at an amicable solution. But, unfortunately, the store has been unable to get hold of you using the Hellopeter contact details.

Please inform us how and when is beat to make contact with you. It is our goal to retain you as a satisfied customer.

Regards

Mmule Moropa