Daylight *******

I'm literally fuming. Absolutely lost for words regarding the service received from Makro. I had ordered and item from Makro Online to the value of R300 and paid a delivery fee of R50.

The incorrect item had been delivered to me. I had attempted to log the return online and was unsuccessful, as the website seemed to have a technical issue. I had then called the contact centre of advise of this and the consultant advised that he will log the return on my behalf, and provided me with a reference number. A week had passed and nobody contacted me regarding the collection of the incorrect item. I called the contact centre again and spoke to a lady. Behold the incompetence... I was advised that the contact centre does not log returns. I had asked for a senior to contact me and was advised that the team leaders are busy and will call me back. Nobody called me back. I called again to request to speak to a manager, and was immediately put through to a rating survey!!! I called again and waited with the agent on the line for 10 minutes for a manager to become available and whilst being on hold, I was put through to the rating survey again!!!

I eventually logged the return online and a week later I received and email stating that my refund of R300 has been processed. What BS is this? Makro delivered an incorrect item and they're not refunding me the delivery fee?

I honestly don't know what to do anymore because nobody seems to give a F*** about customer service and ethics.

The media needs to know about this because this seriously unfair and completely *********