EN
Ellisha N
1 reviews | Active since Jul 2013
03 Jul 2025, 10:07
Daylight *******!
I bought 2 bar stools for R599 each and it was delivered on the 4th of April. Upon assembling it we found that both were defective and immediately logged a return for both.
On Apr 30th I received a refund of R599 for only 1 of the bar stools even though both were returned. Since then, to date, I have tried unsuccessfully to get refunded for the 2nd barstool. I called, emailed, sent messages via social media platforms but no one is able to resolve my issue and refund me.
I have spent more money in airtime than the refund at this stage.
My entire order history has been cleared from the Makro online portal so I can't even see the purchase.
I've seen so many similar complaints so I really hope something is done to protect consumers against this ********* company.
and was only refunded for one on the 3rd of May. It's been another month of following up and still nothing.
Helpful (0)
Replies (9)0
Replies (9)EN
Ellisha N's updateReviewer Update
10 Jul 2025, 12:21Hi Makro,
Thank you for responding bu please give me a timeframe as to when I can expect a response as I have been waiting for months and keep getting the same reply.
Thank you for responding bu please give me a timeframe as to when I can expect a response as I have been waiting for months and keep getting the same reply.
EN
Ellisha N's update10 Jul 2025, 12:21
Reviewer Update
Hi Makro,
Thank you for responding bu please give me a timeframe as to when I can expect a response as I have been waiting for months and keep getting the same reply.
Thank you for responding bu please give me a timeframe as to when I can expect a response as I have been waiting for months and keep getting the same reply.
EN
Ellisha N's updateReviewer Update
16 Oct 2025, 06:31Hi, I have still not received my refund! This is not ethical behavior!!!
EN
Ellisha N's update16 Oct 2025, 06:31
Reviewer Update
Hi, I have still not received my refund! This is not ethical behavior!!!
EN
Ellisha N's updateReviewer Update
24 Aug 2026, 16:49Hi,
Please can someone look into my query urgently again. I have still not received my refund and it's been more than a year
Please can someone look into my query urgently again. I have still not received my refund and it's been more than a year
EN
Ellisha N's update24 Aug 2026, 16:49
Reviewer Update
Hi,
Please can someone look into my query urgently again. I have still not received my refund and it's been more than a year
Please can someone look into my query urgently again. I have still not received my refund and it's been more than a year
EN
Ellisha N's updateReviewer Update
24 Aug 2026, 17:13Hi, it's been such a long time and I wiill have to pay to get bank details dating that far back. Can your finance team provide proof of the refund since they have it.
EN
Ellisha N's update24 Aug 2026, 17:13
Reviewer Update
Hi, it's been such a long time and I wiill have to pay to get bank details dating that far back. Can your finance team provide proof of the refund since they have it.
Makro's replyOfficial
24 Aug 2026, 17:29Hi Ellisha,
The refund was processed manually; therefore, we are unable to retrieve the proof of refund.
In order for us to raise a refund dispute, we require your bank statement in PDF format, covering the period from the date of purchase up to the current date.
Kindly also check your bank statement, as the refund may reflect with a backdated transaction.
We sincerely apologize for the inconvenience caused.
Kind regards
Makro Social Media Team
The refund was processed manually; therefore, we are unable to retrieve the proof of refund.
In order for us to raise a refund dispute, we require your bank statement in PDF format, covering the period from the date of purchase up to the current date.
Kindly also check your bank statement, as the refund may reflect with a backdated transaction.
We sincerely apologize for the inconvenience caused.
Kind regards
Makro Social Media Team
Makro's reply24 Aug 2026, 17:29
Official
Hi Ellisha,
The refund was processed manually; therefore, we are unable to retrieve the proof of refund.
In order for us to raise a refund dispute, we require your bank statement in PDF format, covering the period from the date of purchase up to the current date.
Kindly also check your bank statement, as the refund may reflect with a backdated transaction.
We sincerely apologize for the inconvenience caused.
Kind regards
Makro Social Media Team
The refund was processed manually; therefore, we are unable to retrieve the proof of refund.
In order for us to raise a refund dispute, we require your bank statement in PDF format, covering the period from the date of purchase up to the current date.
Kindly also check your bank statement, as the refund may reflect with a backdated transaction.
We sincerely apologize for the inconvenience caused.
Kind regards
Makro Social Media Team
EN
Ellisha N's updateReviewer Update
24 Aug 2026, 17:40No this is nonsense and unacceptable. For more than a year when I had already supp**** supporting documents, you did not mention anything about a refund. Now conveniently when so much time has passed you are saying that I have been refunded. I think you need to do more than just reply on this chat without substantial proof that my order was refunded.
Makro is a big business, surely you have the means to track manual refunds because I am not willing to incur more expenses by requesting bank statements when I know that I have not been refunded for 1 bar stool.
The onus is on you to prove me wrong.
Makro is a big business, surely you have the means to track manual refunds because I am not willing to incur more expenses by requesting bank statements when I know that I have not been refunded for 1 bar stool.
The onus is on you to prove me wrong.
EN
Ellisha N's update24 Aug 2026, 17:40
Reviewer Update
No this is nonsense and unacceptable. For more than a year when I had already supp**** supporting documents, you did not mention anything about a refund. Now conveniently when so much time has passed you are saying that I have been refunded. I think you need to do more than just reply on this chat without substantial proof that my order was refunded.
Makro is a big business, surely you have the means to track manual refunds because I am not willing to incur more expenses by requesting bank statements when I know that I have not been refunded for 1 bar stool.
The onus is on you to prove me wrong.
Makro is a big business, surely you have the means to track manual refunds because I am not willing to incur more expenses by requesting bank statements when I know that I have not been refunded for 1 bar stool.
The onus is on you to prove me wrong.
EN
Ellisha N's updateReviewer Update
24 Aug 2026, 18:14Is this a reasonable request to ask for bank statements from April last year to Aug 2026???
EN
Ellisha N's update24 Aug 2026, 18:14
Reviewer Update
Is this a reasonable request to ask for bank statements from April last year to Aug 2026???
EN
Ellisha N's updateReviewer Update
24 Aug 2026, 18:15Please escalate my query because I cannot give you the requested documents
EN
Ellisha N's update24 Aug 2026, 18:15
Reviewer Update
Please escalate my query because I cannot give you the requested documents
EN
Ellisha N's updateReviewer Update
25 Aug 2026, 09:10Dear Makro,
You are being unreasonable. I will continue posting on every public platform because this is ********* behavior
You are being unreasonable. I will continue posting on every public platform because this is ********* behavior
EN
Ellisha N's update25 Aug 2026, 09:10
Reviewer Update
Dear Makro,
You are being unreasonable. I will continue posting on every public platform because this is ********* behavior
You are being unreasonable. I will continue posting on every public platform because this is ********* behavior