1 reviews | Active since Feb 2015
day 5 and STILL do not have a working fridge/freez
Purchased a Defy top/bottom fridge/freezer in November 2013. Took out an extended warranty (thank goodness) as things are just not made to last. It just stopped working in Saturday 16 April. Both fridge and freezer compartment. Called Makro first thing Monday morning and sooke to Angelo who promised a technician would be out the following day to assist. I had no feed back from Angelo so I contacted the store manager. He informs me the turn around time for an insurance claim to be attended to was up to 72hours!!! Without a fridge???? Funny how they don't share this information with you when purchasing items. Insurance company called Tuesday morning and after telling my husband they could only see us on Wednesday, i threw my toy out the cot. They managed to squeeze us in Tuesday morning. Fridge needed a new compressor. Come Wednesday, New compressor is fitted and another issue is picked up which makes the unit unrepairable. I was told that someone would be in touch with me TODAY from Makro to inform me as to when we can expect our new fridge to be delivered. Our youngest is 9months old. He is breast fed. I express for him. I have no where to store his milk!!! What do i do????
Thank you for alerting us on your complaint. Apologies for the inconvenient caused. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.
Regards
Mbali Makhanya
Thank you for alerting us on your complaint. Apologies for the inconvenient caused. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.
Regards
Mbali Makhanya
Hello NicoleThomas25,
Credit has been approved by H/office. The store did an exchange with a new model.Sindy Lee (Floor Manager) has also arranged a free delivery for the customer. Customer will receive her new fridge . Again pleasea accept our apologies for the trouble and inconvenience we have caused .
Regards
Mbali Makhanya
Hello NicoleThomas25,
Credit has been approved by H/office. The store did an exchange with a new model.Sindy Lee (Floor Manager) has also arranged a free delivery for the customer. Customer will receive her new fridge . Again pleasea accept our apologies for the trouble and inconvenience we have caused .
Regards
Mbali Makhanya
