Damaged Washing Machine Delivered and No Response from Makro Germiston

I am extremely disappointed with the service received from Makro Germiston. The washing machine was originally scheduled for delivery on 4 December, but this delivery was cancelled and only took place on 5 December. There was no prior communication or explanation provided regarding this delay.

Upon delivery, the washing machine was found to be damaged, as if it had been mishandled or damaged in transit.

Since then, I have followed up multiple times to arrange the collection of the damaged item. I have also communicated directly with Portia Dlamini, the Customer Service Lead at Makro Germiston, yet I have still not received any feedback or resolution.

The lack of communication, accountability, and urgency in resolving this matter is unacceptable.