Damaged Samsung Washing Machine

I purchased a fridge, dishwasher and washing machine along with a lot of cutlery and crockery for new premises that I was to move into. The bulk goods were delivered and left as such. Once moved now in December I opened all items to be placed, I found that the 18kg top loader Samsung washing machine had damage to the base. I took photos of the damage along with the original packaging it was in (surrounded by the other bulk item packaging, I had purchased) and returned to Carnival Makro.

The original sales agent went to speak to a manager and I was advised to chat with the Samsung representative in store, he categorically told me to, “return the washing machine to the store and they would exchange it.” As he was speaking another manager came and told me that they would need to send out a Samsung technical agent to access the damage.

2 days later a Samsung agent from the Boksburg branch arrived and took pictures of the washing machine and all its packaging, he also advised that it was clear that the new washing machine was damaged prior to me unpacking it.

I am now told that it is not Samsung problem and that the store must handle the exchange.

- I purchased over R50 000 in appliance’s and spent over a R 100 000 in the past 6 months at Makro Carnival

- I found that my goods were damaged and immediately took proof and returned to the store

- I was told to return the item for an exchange

- I was told then that Samsung technical would deal with it

- a short and easy hello peter search reveals that the sales of damaged goods are a common trend with Makro and Makro carnival

I have been **** too, sold damaged goods, and wish for this matter to be closed ASAP

G Orritt **********