Damaged product delivered, no replacement after one month

Today is my one month anniversary of reporting a damaged product that was delivered from Makro.

Today a month ago I phoned to report the damaged product that was delivered, since then I have phoned, emailed and posted on hellopeter, all with the same response that the branch will come back to me to arrange a collection of the damaged product and delivery the new product, but nothing has happened.

I truly to not know how to escalate this matter any further as Makro promises a response with every phone call and email… but nothing has happened.

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