Damaged product

Ordered some pool cleaning accessories from Makro online. After no communication the order arrived a day later than expected delivery. After opening the box, I noticed that there were no protective coverings and that the pool brush was put into the pool net. The brush has damaged the net. Numerous emails later and a phone call yesterday, with a new email address no response or solution to get a new net. There are no communication, and the order online still shows "in process".