PP
Pamela P
1 reviews | Active since Jan 2016
04 Mar 2024, 21:03
DAMAGED PARCEL NOT REPLACED
I purchased a dinner set online on February 5 and it was delivered on February 12. Upon delivery, a side plate was broken. I reported the matter immediately on the same day online. The parcel was only collected on February 23. To date, I have not heard anything from Makro regarding a replacement. This parcel was purchased as a gift. I made contact with Makro customer service on March 1 and was advised by Sinenhlanhla that there is no update and she will call me back today, March 4. I have not heard anything. It has been a month, and I still do not have the dinner set that was purchased as a gift.
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Makro's replyOfficial
05 Mar 2024, 15:37Good day Pamela, Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority. Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future. Please be advised that feedback will be provided. Once again, we apologize for the inconvenience caused throughout your journey with us. We hope you find the above in order. Kind regards,Makro Hello Peter Team
Best regards,
Makro's reply05 Mar 2024, 15:37
Official
Good day Pamela, Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority. Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future. Please be advised that feedback will be provided. Once again, we apologize for the inconvenience caused throughout your journey with us. We hope you find the above in order. Kind regards,Makro Hello Peter Team
Best regards,