Damaged packaging delivered,No after service!

Made an Online order on 13/4/18, received a message to say I will be notified when order is ready. On 16/4/18, I received a phone call that the delivery guys are at my residence, in no way was I notified. I was not at home. I headed back home , and the delivery guys came back to deliver my order. The package was torn, and wet, but the shrink wrap covering the product was not torn, but did not completely cover the product, I could not be certain if the product was not damaged. Even if i opened the product ( stove) , I would not have been able to connect it myself to see if it was working. I then e-mailed ********** on 16/4/18, Ludfia Pillay notified me she escalated the problem to the Online Department. No one contacted me. I notify Ludfia again, she again said she escalated the matter. I tried to call ********** 000 ( Makro head office), no reply. On the 19/4/18, I again e-mail Lutfia, she noted I must call the online department. I called the number she gave me for the Online manager "L. Sekele", left a voice note, I called the ********** 000 where the one lady put me through to the manager again, again an answering service. I called ********** 000 twenty one times there after, no one answered the phone's. I have even sent emails to Ludfia now, and no replies. I have had enough. I do not want this product. I want it collected and returned. If none of you can show your customers respect, by delivering a damaged parcel, and offering little or no assistance, imaging how frustrating it will be to get product after service. It is not my duty to call the online department, if the email has been escalated to them already. What is the point of having customer care if no one will follow through and resolve the matter.