Damaged Hisense stove from Makro

So in December, I bought a Hisense gas cooker from Makro the stove was delivered a few days later. It was sealed and remained sealed until last week when I had the money to install it. When we unboxed the stove we found that it had dents on both sides. I reported the matter to Makro. They didn't want to replace it saying that it's over 14 days.

They logged a call with @HisenseSA to come and try to fix the stove because the oven door doesn't close. The technician left without fixing it.

Now we are stuck with a new damaged stove.

I'm seriously disappointed by the service I have received. I'm not going to spend my money with them again.

No one wants to take responsibility between the two companies.