AR
Annah R
1 reviews | Active since Apr 2025
29 Apr 2025, 11:31
DAMAGED GOODS REFUND
ON THE FIRST OF MARCH 2025 I ORDERED ITEMS FROM MAKRO ONLINE, ORDER NUMBER (MAK***), THEY ARRIVED, THEY ARRIVED ON THE 6TH OF MARCH 2025, ONE OF THE ITEMS(9101 ACRYLIC CUTLERY SET) ARRIVED DAMAGED AND I LOGGED A RETURN AND REFUND THE FOLLOWING DAYAND THE ITEMS WERE PICKED UP ON THE 10TH OF MARCH 2025. TILL DATE I HAVE NOT RECEIVED MY REFUND EVEN AFTER MULTIPLE ALLS I HAVE MADE TO THE MAKRO HEAD OFFICE, THE ONLY THING THEY KEEP SAYING IS THEY WILL CONFIRM WITH THE FINANCE DEPARTMENT.
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Makro's replyOfficial
01 May 2025, 11:09Hi Annah,
Please be informed that your refund was processed on the 29th of April and is due to reflect in 7-14 working days from the date of processing.
We regret that our service did not match our high standards.
We will make sure this does not happen in the future. Please accept our apologies for any inconvenience or distress caused.
Your patience and understanding are greatly appreciated.
Kind regards,
Makro Social Media Team
Please be informed that your refund was processed on the 29th of April and is due to reflect in 7-14 working days from the date of processing.
We regret that our service did not match our high standards.
We will make sure this does not happen in the future. Please accept our apologies for any inconvenience or distress caused.
Your patience and understanding are greatly appreciated.
Kind regards,
Makro Social Media Team
Best regards,
Makro's reply01 May 2025, 11:09
Official
Hi Annah,
Please be informed that your refund was processed on the 29th of April and is due to reflect in 7-14 working days from the date of processing.
We regret that our service did not match our high standards.
We will make sure this does not happen in the future. Please accept our apologies for any inconvenience or distress caused.
Your patience and understanding are greatly appreciated.
Kind regards,
Makro Social Media Team
Please be informed that your refund was processed on the 29th of April and is due to reflect in 7-14 working days from the date of processing.
We regret that our service did not match our high standards.
We will make sure this does not happen in the future. Please accept our apologies for any inconvenience or distress caused.
Your patience and understanding are greatly appreciated.
Kind regards,
Makro Social Media Team
Best regards,