EB
Erika B
1 reviews | Active since Feb 2021
04 Aug 2025, 11:16
Damaged goods not refunded
Good morning,
Please assist with refund as damaged items were collected by courier guy on 12 May with no resolution from your end.
Numerous calls logged and follow up made with customer service and the store but it keeps being escalated with no follow through.
Please assist as it is going on for 3 months now.
Helpful (0)
Replies (6)0
Replies (6)EB
Erika B's updateReviewer Update
06 Aug 2025, 13:57Good day, that amount was for dog food cancelled due to insufficient stock.
The amount should be for 9 canned foods. 3 x koo curry mixed veg, 3 x koo mixed veg and 3 x tomato and onion. It should roughly be R200. ARRANGED AND COLLECTED BY COURIER GUY ON 12 MAY. I spoke to the store's delivery coordinator 3 times regarding this and multiple times with the customer service team and every one escalates it time and time again.
The amount should be for 9 canned foods. 3 x koo curry mixed veg, 3 x koo mixed veg and 3 x tomato and onion. It should roughly be R200. ARRANGED AND COLLECTED BY COURIER GUY ON 12 MAY. I spoke to the store's delivery coordinator 3 times regarding this and multiple times with the customer service team and every one escalates it time and time again.
EB
Erika B's update06 Aug 2025, 13:57
Reviewer Update
Good day, that amount was for dog food cancelled due to insufficient stock.
The amount should be for 9 canned foods. 3 x koo curry mixed veg, 3 x koo mixed veg and 3 x tomato and onion. It should roughly be R200. ARRANGED AND COLLECTED BY COURIER GUY ON 12 MAY. I spoke to the store's delivery coordinator 3 times regarding this and multiple times with the customer service team and every one escalates it time and time again.
The amount should be for 9 canned foods. 3 x koo curry mixed veg, 3 x koo mixed veg and 3 x tomato and onion. It should roughly be R200. ARRANGED AND COLLECTED BY COURIER GUY ON 12 MAY. I spoke to the store's delivery coordinator 3 times regarding this and multiple times with the customer service team and every one escalates it time and time again.
EB
Erika B's updateReviewer Update
08 Aug 2025, 14:17Good day,
The return was logged and items were collected by Courier guy already on 12 May. I have been battling to get a refund since.
The return was logged and items were collected by Courier guy already on 12 May. I have been battling to get a refund since.
EB
Erika B's update08 Aug 2025, 14:17
Reviewer Update
Good day,
The return was logged and items were collected by Courier guy already on 12 May. I have been battling to get a refund since.
The return was logged and items were collected by Courier guy already on 12 May. I have been battling to get a refund since.
EB
Erika B's updateReviewer Update
18 Aug 2025, 11:16Any feedback please?
EB
Erika B's update18 Aug 2025, 11:16
Reviewer Update
Any feedback please?
EB
Erika B's updateReviewer Update
26 Aug 2025, 07:33Good day
Any feedback please
Any feedback please
EB
Erika B's update26 Aug 2025, 07:33
Reviewer Update
Good day
Any feedback please
Any feedback please
EB
Erika B's updateReviewer Update
26 Aug 2025, 12:50Hi.
The issue remains that it is being escalated with no reply from the store since May. If we just keep on waiting for them when will it be resolved?
The issue remains that it is being escalated with no reply from the store since May. If we just keep on waiting for them when will it be resolved?
EB
Erika B's update26 Aug 2025, 12:50
Reviewer Update
Hi.
The issue remains that it is being escalated with no reply from the store since May. If we just keep on waiting for them when will it be resolved?
The issue remains that it is being escalated with no reply from the store since May. If we just keep on waiting for them when will it be resolved?
EB
Erika B's updateReviewer Update
08 Sept 2025, 17:08Good day
Any feedback please?
Any feedback please?
EB
Erika B's update08 Sept 2025, 17:08
Reviewer Update
Good day
Any feedback please?
Any feedback please?