Damaged Goods, No Support & Weeks gone by with 1 unresolved Query

I am extremely disappointed with the service received from Makro regarding my online order.

The items were delivered damaged, and despite multiple attempts since 27 March 2026 to resolve the issue, I have received little to no assistance. I have been unable to log a return because the order remains “in progress,” and no one from customer service has been able to properly assist or escalate the matter.

I have been sent from one department to another, given standard responses, and even after providing all requested information (including photos and quantities), nothing has been resolved. To make matters worse, I received a call from the store simply asking whether I had logged a return—without offering any actual help to fix the problem.

As of today, (15 April 2026) the damaged stock is still in my possession, with no collection, refund, or replacement arranged.

This level of service is unacceptable. Customers should not have to chase resolution for weeks with no outcome. I hope Makro takes this complaint seriously and improves both their customer service and internal processes.

Very frustrating experience and my emails are now undeliverable to customer service.