Damaged goods

I bought my first fridge at Makro and when I unpacked it I discovered a dent on the door. I had to contact and email customer service several times, they told me it has been referred to the store. I had no response after quite some time, had I not gone to the Ottery branch my complaint would not have been looked into. The customer service is beyond a joke, I would not recommend buying appliances from Makro. I requested my complaint to be escalated to top management because the store managers are of no help, they have a habit of disregarding customers, it with their online customer service advised me it will be referred to the relevant department to date I had no response.